1. About Privium
Privium is a paid membership club that gives subscribers access to discounts, loyalty rewards and offers from partner vendors in Bahrain. These terms govern your use of the Privium mobile app, the vendor portal, and our websites. By creating an account or using Privium you agree to these terms and to our Privacy Policy.
2. Membership
- Privium has one membership: a yearly (12-month) membership that unlocks every offer, loyalty card and reward in the club. The price is shown before you buy.
- On iPhone, the membership is sold through Apple In-App Purchase as an auto-renewable yearly subscription. Eligible new subscribers may get a free first month (Apple decides eligibility). Payment is charged to your Apple Account at confirmation of purchase, or when the free month ends. The membership renews automatically every year unless you cancel at least 24 hours before the end of the current period; your Apple Account is charged for the renewal within the 24 hours before the period ends. You can manage or cancel it at any time in your App Store account settings. Deleting the app or your Privium account does not cancel an Apple subscription.
- On other platforms, membership is available as shown in the app, which may include a free trial period. Members already on a free trial keep it until it ends.
- One account is for one person on one device. Signing in on a new device signs the account out of the previous device.
- Gift cards are redeemed by code and are valid for the stated duration from redemption. Each gift code can be used once only. Gift cards have no cash value, cannot be exchanged for cash and are not refundable, except where the law requires. If you redeem a gift while a membership or a free trial is running, the gift time is added on top. If your membership is billed by Apple, the gift time is added after your current App Store period: Apple keeps renewing and charging for the subscription until you turn off auto-renew in your App Store account settings, and the gift time is used once your App Store subscription ends. The same applies to bonus time earned with loyalty stamps.
3. Offers, codes & loyalty rewards
- Offers are provided by partner vendors, may change or end at any time, and may be limited to specific branches, quantities or terms shown in the app.
- Discount codes are personal, time-limited and single-use. Codes must be presented and redeemed at the vendor at the time of purchase.
- Loyalty stamps, raffle entries and milestone rewards (such as bonus months) are promotional benefits, have no cash value, and reset or expire as described in the app.
- The monthly raffle is governed by the Official Raffle Rules. No purchase is necessary to enter. Apple is not a sponsor of, and is not involved in any way with, the raffle.
- Privium is not the seller of vendor products or services and is not responsible for their quality or availability. Disputes about a product or service are between you and the vendor.
4. Fair use
We may suspend or terminate accounts that abuse the platform — for example sharing accounts, reselling codes, using automation, manipulating stamps or redemptions, or attempting to interfere with our systems. Suspended accounts are not entitled to refunds of unused periods arising from abuse.
5. Payments & refunds
- Purchases on iPhone are made with Apple and are subject to Apple's terms. Apple handles billing and refunds — request a refund from Apple at reportaproblem.apple.com. Privium cannot issue refunds for Apple purchases.
- Any other payments are processed by third-party payment providers. Except where required by law, payments are non-refundable once the membership period has started.
- If a technical error on our side prevents you from using a paid membership, contact us and we will make it right.
6. Vendors
Vendor accounts are provisioned by Privium. Vendors are responsible for the accuracy of their pages, branches and offers, for honouring valid codes presented during an offer's validity, and for their compliance with applicable laws. Analytics provided to vendors are aggregated and do not include customers' personal profiles.
7. Your account
You are responsible for the accuracy of the information on your account and for keeping access to your phone number or sign-in provider secure. You can delete your account at any time from Settings → Delete Account; deletion is permanent. Deleting your account does not cancel a subscription bought through Apple — cancel it in your App Store account settings.
8. Disclaimers & liability
Privium is provided "as is". To the maximum extent permitted by law, we exclude implied warranties and our total liability for any claim relating to the service is limited to the subscription fees you paid for the current membership period.
9. Changes
We may update these terms from time to time. Material changes will be posted here with an updated date, and continued use of Privium after a change means you accept the new terms.
10. If you got Privium from Apple's App Store
- These terms are between you and Privium, not Apple. Privium, not Apple, is responsible for the app and its content.
- You may use the app on Apple devices you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions.
- Apple has no obligation to provide maintenance or support for the app. Questions, complaints or claims about the app go to Privium.
- If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the app.
- Privium, not Apple, is responsible for any product, legal or regulatory claims about the app, and for any claim that the app infringes someone else's intellectual property.
- You confirm you are not in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
11. Governing law & contact
These terms are governed by the laws of the Kingdom of Bahrain. Questions? Email partner@privium.online or message us on WhatsApp.